Buying from Garry Medical
Quotations within 24 hours on business days, dealer accounts, orders, shipping from Türkiye, warranty and returns.
About Garry Medical
What is Garry Medical?
Garry Medical is a B2B manufacturer of hair transplant instruments in Türkiye. It makes the Garry Fue Punch, the Long Hair Fue Punch for no-shave extraction, the Sapphire Blade and the DHI Implanter Pen & Needle, and supplies hair transplant clinics, hospitals and medical distributors worldwide, direct from the manufacturer. Its hair transplant machine, the Garry Smart Fue System, is in its final stage of development. The company is introduced on the About page.
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Is Garry Medical a manufacturer or a distributor?
Garry Medical is a manufacturer: it designs and manufactures its own instruments in Türkiye and supplies clinics and dealers direct, with no importer in between. Core manufacturing, surface finishing and inspection are carried out at its facility in Türkiye, and every instrument follows a defined specification from material intake to packing, as described on the Production page.
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Where is Garry Medical located, and where are its instruments made?
Garry Medical is based in Türkiye, and all Garry instruments are designed and manufactured there. The registered legal entity is Garry Medikal Ithalat Ihracat Ltd Sti., and the head office address is published on the contact page. Orders ship from the production facility in Türkiye directly to the clinic or distributor.
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Who does Garry Medical sell to?
Garry Medical sells only to businesses: hair transplant clinics, hospitals, medical device distributors and dealers acting in the course of their professional activity. It works with dealers and healthcare providers worldwide, and clinics can order directly from a quotation. The instruments are intended exclusively for use by qualified healthcare professionals.
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Can patients or private individuals buy instruments from Garry Medical?
Garry Medical does not sell to patients or private individuals; its instruments are surgical instruments sold exclusively to businesses and intended for use by qualified healthcare professionals. A patient with a question about a procedure should ask the treating clinic. Garry's forms are for business correspondence, so please do not send patient information.
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Is Garry Medical a hair transplant clinic?
Garry Medical is not a hair transplant clinic; it is a B2B manufacturer of hair transplant instruments in Türkiye. It supplies clinics, hospitals and medical distributors with the Fue Punch, the Long Hair Fue Punch, the Sapphire Blade and the DHI Implanter Pen & Needle. Patients looking for a procedure should contact a hair transplant clinic directly.
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What are Garry Medical's mission and vision?
Garry Medical's mission is that an instrument's performance should inspire the same confidence from the start of a procedure to its end, and the company designs, manufactures and quality-controls its products with that principle in mind. Its vision is to be a global manufacturer that clinics and distributors in hair restoration choose with confidence for quality, precision and consistency, built on controlled manufacturing, product standardization and long-term distributor partnerships. Both are set out on the About page.
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How do I contact Garry Medical?
Garry Medical can be reached by e-mail at info@garrymedical.com, by phone on +90 (212) 909 03 45, on WhatsApp at the same number, or through the Request a Quote form on the contact page. Replies are sent within 24 hours on business days. The company is also on Instagram, LinkedIn, Facebook, X and Pinterest as /garrymedical.
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In which languages does Garry Medical publish its information?
Garry Medical publishes its website in English, Spanish, Portuguese and Turkish, including the product pages, the online catalog, the guides and the policies. The Terms of Sale and the other policies are published in all 4 languages, and the Turkish version prevails if the versions differ.
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Products and range
What products does Garry Medical make?
Garry Medical makes instruments for the 3 instrument stages of hair transplantation: the Fue Punch and the Long Hair Fue Punch for graft extraction, the Sapphire Blade for channel opening, and the DHI Implanter Pen & Needle for implantation. The fifth family, the Garry Smart Fue System, is a hair transplant machine for FUE extraction in its final stage of development. All published families are listed under All Instruments.
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How many sizes and order codes does the Garry range have?
The Garry range has 45 published sizes, each with its own order code: 25 Fue Punch sizes (PCH-070-25 to PCH-090-50, Ø 0.7 to 0.9 mm in working lengths of 2.5 to 5.0 mm), 3 Long Hair Fue Punch sizes (LPCH-080-40 to LPCH-090-40, Ø 0.8, 0.85 and 0.9 mm with a 4.0 mm working length), 7 Sapphire Blade widths (SF-110 to SF-170, 1.1 to 1.7 mm), 5 DHI Implanter Pen sizes (DHI-PEN-070 to DHI-PEN-110) and 5 DHI Implanter Needle sizes (DHI-TIP-070 to DHI-TIP-110, Ø 0.7 to 1.1 mm). Every size has its own product page and catalog entry.
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What materials are Garry instruments made of?
Garry states the material of every instrument on its product page: the Fue Punch, the Long Hair Fue Punch and the DHI Implanter Needle are crafted from Japanese Steel (Garry J-Steel), the Sapphire Blade is sapphire crystal, and the DHI Implanter Pen is medical-grade steel. The material is confirmed for each order at material intake, the first station of production.
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Are Garry instruments supplied sterile?
Garry instruments are supplied non-sterile and are steam-sterilized at 134 °C before use. Punches ship in an autoclavable hard-shell case and are sold individually or in boxes of 10, sapphire blades in protective single-blade packaging with 10 blades per box, DHI needles in protective per-needle packaging with 50 needles per box, and DHI Implanter Pens 10 per box. The Garry Sapphire Blade is reusable and is designed for a total of up to 30,000 channel openings, and the Garry DHI Needle is reusable and is designed for up to 15,000 penetrations before the tip dulls. Reprocessing guidance is stated on each product page.
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Does Garry Medical sell forceps, micromotors, blade holders or other hair transplant equipment?
Garry Medical does not list forceps, micromotors, blade holders or other hair transplant equipment in its published range. The range is the Fue Punch, the Long Hair Fue Punch, the Sapphire Blade and the DHI Implanter Pen & Needle, with the Garry Smart Fue System in its final stage of development. Two fit questions are confirmed on the quotation: whether the Garry Sapphire Blade fits the blade holder you use, and whether Garry DHI needles fit a pen other than the Garry DHI Implanter Pen. Ask through the contact page.
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Can Garry Medical manufacture instruments under our own brand or to our own design?
Garry Medical supplies its own instruments under the GARRY name, in the published sizes only; it does not manufacture under a customer's brand or to a customer's own design. Every published size carries its own order code and one defined specification, and the Terms of Sale do not allow Garry products to be re-labelled.
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Does Garry re-sharpen or refurbish used instruments?
Garry does not re-sharpen or refurbish instruments. Punches, blades and needles lose sharpness with use and reprocessing, so each instrument is inspected before use and withdrawn when it shows wear, damage or corrosion, and a replacement is ordered by the same order code.
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Is there a Garry Medical product catalog or PDF?
Garry Medical's online catalog shows every product group with its technical details, sizes and order codes on a single page, and saves as a PDF catalog through the browser, one page per family. For punch sizing there is also a printable Fue Punch Selection Chart. Pricing is not published in the catalog.
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What should a new hair transplant clinic order from Garry first?
A new clinic's first Garry order follows the techniques it offers: punches for FUE extraction, sapphire blades if it opens channels with sapphire, the DHI Implanter Pen & Needle for DHI, and the Long Hair Fue Punch for no-shave work. Garry does not publish a fixed starter set; send your techniques and session profile through the contact page and the team suggests a configuration, quoted in writing within 24 hours on business days. The clinic procurement guide shows how to write that specification.
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Quotations and pricing
How do I get prices for Garry instruments?
Garry prices are provided by quotation. There are 3 ways to ask: the Request a Quote form on the contact page, the Get a Price Quote dialog on every product page, or its Quick Price Quote on WhatsApp option. Approved distributors see dedicated distributor pricing in their account.
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Why does Garry Medical not publish prices on its website?
Garry Medical quotes prices individually because the real number depends on the configuration (the exact order codes), the volume and type of buyer, and the destination, where freight, duties, taxes and currency differ by country. A single published price would be wrong for almost every buyer, so pricing is provided by quotation and is not published on the public site. The guide How FUE instrument pricing actually works explains the details.
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How quickly does Garry Medical answer a quotation request?
Garry Medical answers quotation requests within 24 hours on business days, with a written quotation that lists every size by its order code. The quotation states pricing and availability, and minimum order quantities, lead times and shipping are confirmed on it.
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How long is a Garry quotation valid?
A Garry quotation is valid for the period stated on it, and the Terms of Sale set the default period that applies when a quotation states none. Until an order is confirmed, a quotation may be revised or withdrawn, and the contract is formed when Garry issues its Order Confirmation or dispatches the products. The details are in the Terms of Sale.
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Can I get a price quote from Garry on WhatsApp?
Yes, Garry quotes on WhatsApp: the Get a Price Quote dialog on every product page has a Quick Price Quote on WhatsApp option that opens WhatsApp with the product name, its order code and the page link. You can also message the sales team directly at +90 (212) 909 03 45.
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What should I include in a quote request to Garry?
A Garry quote request gets a complete answer when it names the order codes and quantities you need and your destination country, since freight, duties and taxes depend on it. You can combine several families and sizes in one request, and the product page dialog accepts one or more product models without sizes. If you do not know the codes yet, describe your session profile and the team suggests a configuration.
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What determines the price of Garry instruments?
The price of Garry instruments depends on 3 things: the configuration (each diameter, width or working length is its own order code), the volume and type of buyer, and the destination. For a punch, the material and machining, per-unit inspection before release and the autoclavable hard-shell case are part of what the price covers. For reusable instruments, compare the cost per case over the service life rather than the unit price alone.
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Does Garry offer volume pricing and respond to tenders?
Garry quotes volume supply and answers tender inquiries through the contact page. Unit pricing follows volume and buyer type, and dealer terms are agreed per relationship rather than published; approved distributors receive dedicated distributor pricing and partner terms.
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What does a Garry quotation price include, and in which currency is it?
Garry quotation prices are ex works unless agreed otherwise in writing, and exclude freight, insurance, value added tax and other taxes, customs duties, import charges and bank charges, which the customer bears. Prices are stated in the currency of the quotation, and shipping is confirmed on the quotation. The full commercial terms are in the Terms of Sale.
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Dealer and clinic accounts
How do I become a Garry Medical distributor or dealer?
To become a Garry dealer, apply on the dealer application page with your company details, contact information and territory. Garry's team reviews applications within 1-2 business days, and approved partners receive their account access details by email, with distributor pricing and online ordering. The dealer guide explains what carrying the line involves.
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What does Garry Medical ask for in a dealer application?
A Garry dealer application asks for your company details, contact information and territory, and applications that describe the markets and specialties you cover get a faster, more useful reply. Accounts are opened only after the application has been reviewed, and Garry may ask for company registration, tax and licensing details.
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What do approved Garry partners get?
Approved Garry partners get current distributor pricing across the catalog, online ordering, invoices and order history, quick reordering and dedicated distributor support, with supply direct from the production facility in Türkiye. They sign in through the Dealer Portal.
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Can Garry dealers get instruments for demonstrations and congresses?
Approved Garry dealers ask for demonstration instruments for congresses and clinic visits in a quote request, and Garry answers in writing. Send the request through the contact page with the families and sizes you want to show.
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Does a clinic need an account to buy from Garry?
No, a clinic does not need an account to buy from Garry; clinics can order directly from a quotation. Partner accounts with online ordering are available for distributors and high-volume clinics that want an ongoing relationship, and each application is reviewed individually.
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Does Garry Medical appoint exclusive distributors, and can clinics still buy direct?
Garry Medical agrees dealer territories during onboarding and considers exclusive arrangements case by case, where a partner commits to clinical support and service in its market; exclusivity exists only when agreed in a signed written agreement. Clinics and hospitals order directly where no exclusive dealer is appointed. To find out how your country is served, ask through the contact page.
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What are a Garry distributor's responsibilities?
A Garry distributor buys and resells in its own name and is responsible for every registration, license and authorization needed to import and sell the products in its territory. It passes Garry's product information and any safety notice to its customers unaltered, keeps records of the products and order codes delivered to each customer so a safety notice can reach them, and reports any complaint or incident to Garry in writing without delay. The full terms are in the Terms of Sale.
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Can distributors use the GARRY name, logo and product images?
Distributors with an account in good standing may use Garry's product names, images and descriptions to market genuine Garry products bought from Garry, consistent with the published information. Official logos, colours and the company boilerplate are in the Garry press kit, with usage rules. The GARRY name and logo may not be registered or used as a trademark, company name, domain or social media account; the full terms are in the Terms of Sale.
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Orders and payment
How do I place an order with Garry Medical?
An order with Garry Medical runs in 4 steps: you send the sizes, order codes and quantities you need, you receive a written quotation within 24 hours on business days, the instruments are manufactured to their defined specification and inspected individually, and the order ships direct from the manufacturer as tracked freight. The contract is formed when Garry issues its Order Confirmation or dispatches the products, and approved dealers can also order online.
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What is Garry Medical's minimum order quantity?
Garry Medical's minimum order quantities are confirmed on the quotation, together with lead time and shipping. Request a quote with the sizes and quantities you need and the reply arrives within 24 hours on business days.
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How do I pay Garry Medical, and is payment required in advance?
Payment to Garry Medical is made by bank transfer or online payment, and approved dealer accounts can pay online in the Dealer Portal. Payment is required in advance, before dispatch, unless credit terms have been agreed in writing, and card details entered on the payment provider's page are not stored by Garry. The payment terms are set out in the Terms of Sale.
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Will I receive an order confirmation and an invoice from Garry?
Yes, Garry confirms each order in writing, and the order confirmation states the estimated dispatch date. Every shipment is packed according to the order codes on the Order Confirmation, partial deliveries are invoiced separately, and approved partners see their invoices and order history in the Dealer Portal.
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Can I change or cancel a confirmed Garry order?
A confirmed Garry order can be changed or cancelled only with Garry's written consent, and costs already incurred may be charged. Before confirming, check the order codes and quantities on the quotation, since each code refers to one exact size.
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How do I reorder exactly the same Garry instruments?
To reorder the same Garry instruments, order by the same order codes: each published size carries its own code and refers to one defined specification, so a reorder is made to the same drawing as the first delivery. Approved partners can reorder quickly in the Dealer Portal.
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Shipping and delivery
Does Garry Medical ship internationally?
Yes, Garry Medical supplies clinics, hospitals and distributors worldwide, with orders shipped as tracked freight direct from its facility in Türkiye and no importer in between. Each shipment is packed by order code, so what arrives can be checked against what was ordered, code by code.
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What is the lead time for Garry instruments?
The lead time for Garry instruments is confirmed per order code on the quotation, and the order confirmation states the estimated dispatch date. It depends on the order codes and quantities you order.
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How much does shipping cost from Garry, and which delivery terms apply?
Garry confirms shipping on the quotation, and the delivery term is stated in the Order Confirmation under the Incoterms 2020 rules. Carriers, freight forwarders and customs brokers act on behalf of the customer unless agreed otherwise in writing.
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Who pays customs duties and import taxes on a Garry order?
The customer pays customs duties, import charges and taxes on a Garry order, unless agreed otherwise in writing, because Garry prices exclude freight, insurance, taxes, duties and bank charges. Since these costs vary by country, include your destination in the quote request.
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Do I need a registration or license to import Garry instruments into my country?
Whether Garry instruments need a registration or license in your country depends on its medical device law, and the importing distributor or dealer is responsible for obtaining it. Regulatory questions are answered in writing on request through the contact page.
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Quality, warranty and returns
How does Garry Medical control quality?
Garry Medical inspects every instrument individually before shipment, not by batch sample: each one is checked for geometry, surface finish, function and size, with edge and tip geometry examined under magnification, and a piece that fails any check is not released. Quality checks run at each production station, from material intake and machining to surface finishing, order-code matching and packing, as shown on the Production page.
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How can a clinic identify exactly which Garry instrument it received?
Every Garry instrument is identified by its order code: each released instrument is matched to the catalog size it was made to and carries that size's order code. Each shipment is packed according to the order codes on the Order Confirmation, so a delivery is checked against the order code by code, and the same code is used for a reorder or a warranty claim.
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What warranty do Garry instruments carry?
Garry instruments carry a manufacturer warranty against defects in material and workmanship, with no fixed warranty period; the warranty applies as set out in the Terms of Sale. Where a notified defect is confirmed, Garry repairs or replaces the product or issues a credit, at its option. The warranty does not cover normal wear of edges and tips, improper handling, damage from reprocessing agents such as chlorine or saline, or use with devices Garry has not specified.
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How do I make a warranty claim with Garry?
To make a Garry warranty claim, notify Garry in writing with your order reference, the order code, a description of the defect and photographs. Where Garry needs to examine the product it issues a Return Authorization (RMA), and a product that has been in a clinical environment is cleaned and sterilized before shipment and sent with a signed decontamination declaration. The steps are in the Returns & Service Policy.
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Can I return Garry instruments?
Garry accepts returns only with a Return Authorization (RMA) issued in writing in advance, and unused products in their original, unopened packaging may be accepted for credit at Garry's discretion. Products that have been used, cleaned, sterilized or taken out of their packaging cannot be returned for credit, and statutory consumer withdrawal rights do not apply to these business sales. The conditions are in the Returns & Service Policy.
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What should I check when a Garry delivery arrives, and what if something is wrong?
Inspect a Garry delivery as soon as it arrives: check the cartons against your order confirmation, count the quantities and confirm the order codes, note any transport damage on the carrier's delivery document before signing, and photograph the packaging. Report shortages, wrong items or damage in writing within the periods set in the Returns & Service Policy, quoting the order reference and order codes; verified shortages and wrong items shipped by Garry are corrected at Garry's cost.
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How does Garry Medical handle safety notices and recalls?
Garry Medical handles a recall or a field safety corrective action through a safety notice, and customers follow its instructions, including quarantining affected stock and informing their own customers. Distributors keep records of the products and order codes delivered to each customer so that a notice reaches them, and Garry bears the reasonable direct costs of a corrective action it initiates because of a defect attributable to Garry.
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Choosing a supplier
How do I choose a hair transplant instrument supplier?
Choose a hair transplant instrument supplier on facts you can verify: who actually makes the instrument and where, whether every unit is inspected or only a sample, whether you buy direct or through an importer, whether each exact size has its own order code, and who answers technical questions after delivery. Garry Medical answers each of these on its site: it manufactures in Türkiye, inspects every instrument individually, supplies direct with no importer in between, gives each of its 45 sizes its own order code, and the same team answers after delivery. The clinic procurement guide sets out the method.
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What questions should a clinic ask an instrument supplier before buying?
A clinic should ask any instrument supplier who makes the instruments and where, whether it inspects each unit or a batch sample, which material it uses, whether each size has its own order code, how fast it quotes, what the warranty covers in writing, and how consistent reorders are. Garry Medical's answers are published: made in Türkiye, individual inspection, material stated on every product page, one order code per size, written quotations within 24 hours on business days and a manufacturer warranty against defects in material and workmanship. The guide 10 questions clinics should ask any instrument supplier turns this into a checklist.
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Should a clinic buy hair transplant instruments from a manufacturer or a reseller?
A clinic can buy Garry instruments either way: direct from Garry Medical as the manufacturer, or through an approved Garry dealer. Buying from the manufacturer means the company that answers your technical questions is the one that made the instrument, with no importer in between. Garry Medical designs, manufactures and inspects its own instruments in Türkiye, and clinics that prefer a local partner can order through a dealer.
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Why buy hair transplant instruments from Türkiye?
Türkiye is one of the busiest hair transplantation markets in the world, and Garry instruments are designed and manufactured there, close to the surgeons and technicians who use them. Garry Medical ships its instruments worldwide as tracked freight, direct from the manufacturer with no importer in between.
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Which companies manufacture hair transplant instruments in Türkiye, and how does Garry compare?
Garry Medical is a manufacturer of hair transplant instruments in Türkiye, making FUE punches, long hair FUE punches, sapphire blades and DHI implanter pens and needles; it does not publish comparisons with other brands. To compare suppliers side by side, put the same questions to each and compare the written answers: Garry publishes its 45 sizes and order codes, the material of every product, individual inspection before shipment, the packaging of each family and a written quotation within 24 hours on business days.
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Can I try Garry instruments with a small order before committing?
Yes, Garry prices a small first order through a quote request, so your surgeons can use the configuration in real sessions before you standardize. A pilot shows how the instruments behave in your own protocol, which a datasheet cannot; Garry does not publish a separate sample programme.
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Is the cheapest FUE punch or marketplace listing a good buy?
A low marketplace price is only comparable once you check that it names a real size with its own order code, a stated material, per-unit inspection rather than batch sampling, a warranty against defects in material and workmanship, and an identifiable manufacturer who will answer questions later. For reusable instruments, cost per case over the service life is a better comparison than unit price. Garry quotes every item by order code with the material stated, from the manufacturer in Türkiye.
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Why do clinics and distributors work with Garry Medical?
Clinics and distributors work with Garry Medical for facts they can check: it manufactures its instruments in Türkiye and supplies them direct with no importer in between, inspects every instrument individually before shipment, and gives each of its 45 sizes its own order code so a reorder is made to the same specification as the first delivery. The material of every product and its packaging, such as the autoclavable hard-shell case of the punches, are stated on each product page. Quotations arrive in writing within 24 hours on business days, the same team answers technical questions after delivery, and distributors can open an account with partner pricing and online ordering.
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Garry Smart Fue System
What is the Garry Smart Fue System?
The Garry Smart Fue System is Garry Medical's hair transplant machine for FUE extraction, designed around the FUE workflow and made in Türkiye. It has reached the final stage of development, and its family page shows the launch countdown.
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When does the Garry Smart Fue System launch?
The Garry Smart Fue System launches on 2 November 2026; its family page shows the countdown. The system has reached the final stage of development.
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Can I order the Garry Smart Fue System or see its specifications now?
The Garry Smart Fue System is not offered for quotation before its launch on 2 November 2026, and its specifications are not published yet. The quote form offers the 5 instrument models (Fue Punch, Long Hair Fue Punch, Sapphire Blade, DHI Implanter Pen and DHI Needle), and news about the system follows on its family page.
Also asked as Garry Smart Fue System price · Garry Smart Fue System specifications





